Monitoring of Quality Indicators in RS Hospitals

One of the conditions necessary for quality and efficient performance of health care institutions is a continuous improvement of clinical practice of health professionals. The clinical practice is improved by using methods of continuous improvement of service quality. This is a continuous process that begins with performance comparison in a parent institution or an organizational unit with performances of similar institutions in the area or wider. According to the comparison, potential improvement areas are identified and so, by identifying problems and analysing their potential causes, and by reviewing possible solutions and choosing the best one, a task is to improve current results. According to chosen solution, a plan of activities shall be made and implemented, progress shall be monitored and achieved results shall be analysed, as well as level of achieved progress followed by conducting appropriate promotion. 

Quality and safety indicators are quantitative measures used to monitor and evaluate health care quality and safety. 

A reliable condition and efficient mechanism to evaluate effectiveness of clinical practice are provided by collecting and monitoring quality indicators.

The process of collecting and monitoring quality indicators has following characteristics:

  •  Data, relevant to clinical practice and readily available during working hours, are collected;
  • Results are in many ways comparable (internal and external comparison is possible);
  • Process is continuous;
  • Results are clearly visible and available to all interested parties and allow planning of necessary changes in clinical practice.

The joint effort is to implement international comparison of quality indicators in all RS hospitals then quality of performance and clinical practice could be compared to quality of performance and clinical practice in similar institutions in the area. 

More details on the project „Monitoring of Quality Indicators in RS Hospitals“ can be found here